Shipping & Delivery Policy
Comprehensive information about our delivery services for medical test reports and home collection
1. General Policy
At Anubhav Life Care, we understand the importance of timely delivery of medical test reports and efficient home collection services. Our shipping and delivery policy is designed to ensure convenience, reliability, and security for all our customers.
This policy covers the delivery of medical test reports, home collection services, sample transportation, and related logistics for all our diagnostic services.
2. Test Report Delivery
2.1 Digital Report Delivery
- Email Delivery: Reports sent to registered email within 24 hours of completion
- SMS Notification: Instant SMS alert when report is ready
- WhatsApp Delivery: Reports sent via WhatsApp for registered numbers
- Online Portal: Reports available on our website/mobile app
2.2 Physical Report Delivery
- In-Person Pickup: Available at our facility during business hours
- Home Delivery: Physical copies delivered to your address
- Courier Service: Reports sent via reliable courier partners
- Express Delivery: Priority delivery for urgent reports
2.3 Delivery Timeframes
- Routine Tests: 24-48 hours (digital), 2-3 days (physical)
- Specialized Tests: 48-72 hours (digital), 3-5 days (physical)
- Culture Tests: 5-7 days (digital), 7-10 days (physical)
- Express Reports: Same day (digital), next day (physical)
3. Home Collection Services
3.1 Service Coverage
- Primary Coverage: Barasat and surrounding areas (0-10 km radius)
- Extended Coverage: 20-50 km radius with additional charges
- Remote Areas: 50+ km with special arrangements
- Corporate Collections: Available for bulk bookings
3.2 Collection Time Slots
- Morning Slot: 7:00 AM - 11:00 AM
- Afternoon Slot: 11:00 AM - 3:00 PM
- Evening Slot: 3:00 PM - 7:00 PM
- Emergency Collection: Available 24/7 for critical cases
3.3 Collection Process
- Phlebotomist arrives at scheduled time with proper identification
- Sample collection using sterile, single-use equipment
- Proper labeling and documentation of samples
- Secure transportation to laboratory in temperature-controlled containers
- Real-time tracking of sample status
4. Sample Transportation
4.1 Transportation Standards
- Temperature Control: Maintained at optimal conditions for each sample type
- Security: Tamper-evident containers and tracking systems
- Speed: Samples transported within 2-4 hours of collection
- Documentation: Complete chain of custody maintained
4.2 Special Handling
- Frozen Samples: Dry ice transportation for -80°C requirements
- Refrigerated Samples: 2-8°C maintenance during transport
- Room Temperature: Standard ambient temperature handling
- Light-Sensitive: Protected from direct light exposure
5. Delivery Charges
5.1 Home Collection Charges
- 0-10 km: Free collection (included in test price)
- 20-30 km: ₹100 additional charge
- 30-50 km: ₹200 additional charge
- 50+ km: ₹300 additional charge
5.2 Report Delivery Charges
- Digital Delivery: Free (included in test price)
- Physical Delivery (0-10 km): ₹50
- Physical Delivery (20+ km): ₹100
- Express Delivery: ₹150 (same day/next day)
- Courier Service: ₹200 (pan India)
5.3 Bulk Delivery Discounts
- 5-10 tests: 20% discount on delivery charges
- 10-20 tests: 30% discount on delivery charges
- 20+ tests: 40% discount on delivery charges
- Corporate accounts: Special pricing available
6. Delivery Tracking
6.1 Real-Time Tracking
- Collection Tracking: Live updates on phlebotomist location
- Sample Status: Real-time updates on sample processing
- Report Status: Notifications at each processing stage
- Delivery Tracking: Live tracking for physical deliveries
6.2 Notification System
- SMS Alerts: Collection time, sample status, report ready
- Email Updates: Detailed status updates and report links
- WhatsApp Messages: Quick updates and report delivery
- App Notifications: Push notifications for mobile app users
7. Delivery Issues & Resolutions
7.1 Common Issues
- Delayed Collection: Phlebotomist running late or no-show
- Sample Rejection: Improper collection or transportation
- Report Delays: Technical issues or processing delays
- Delivery Failures: Address issues or recipient unavailable
7.2 Resolution Process
- Immediate Response: Customer service team responds within 30 minutes
- Issue Resolution: Problems resolved within 2-4 hours
- Compensation: Appropriate compensation for service failures
- Follow-up: Regular updates until issue is resolved
7.3 Compensation Policy
- Collection Delays: Free rescheduling or compensation
- Sample Rejection: Free recollection at no cost
- Report Delays: Express processing or fee waiver
- Delivery Failures: Free re-delivery or pickup option
8. International Shipping
For international customers or those requiring international delivery of reports, we offer specialized shipping services through reliable international courier partners.
- International Delivery: Available to most countries worldwide
- Delivery Time: 3-7 business days depending on destination
- Shipping Charges: Based on destination and package weight
- Customs Handling: We handle all customs documentation
- Tracking: International tracking numbers provided
9. Contact Information
For any questions regarding our shipping and delivery policy, please contact us:
Business Hours
Monday - Sunday: 7:00 AM - 9:00 PM
Emergency Services: 24/7 available
10. Policy Updates
We reserve the right to update this shipping and delivery policy at any time. Any changes will be communicated through our website, email notifications, or SMS alerts.
The policy in effect at the time of your service booking will apply to your delivery requests.
Last updated: June 26, 2026