Privacy Policy

About This Policy

Anubhav Life Care Diagnostic Polyclinic provides diagnostic, pathology, OPD, booking, report access, home collection, and related healthcare services through its website and upcoming Android mobile application. By using these services, you confirm that you have read and understood this Privacy Policy.

Information We Collect

We may collect your name, phone number, email address, age, gender, date of birth, address, appointment details, test bookings, home collection details, prescriptions, medical history shared by you, diagnostic reports, billing details, and other information you provide.

When you use our website or Android app, we may collect device and usage data such as IP address, device type, operating system, browser or app version, screens viewed, approximate location, crash logs, analytics events, and interaction data.

Payments

Online payments may be processed by third-party payment providers. We do not store full card, UPI, net banking, or wallet credentials. We may store transaction references, payment status, payment method type, and limited billing information for accounting and support.

How We Use Information

We use information to confirm appointments, process test bookings, arrange sample collection, provide diagnostic and healthcare services, deliver reports, respond to questions, send reminders, process payments, maintain records, improve services, and provide support.

We may contact you about appointments, reports, service updates, health packages, preventive care reminders, feedback, and relevant Anubhav Life Care services.

How We Share Information

We do not sell personal information. We may share information only when required to provide services, comply with law, protect safety, prevent fraud, or operate our business.

Information may be shared with doctors, healthcare professionals, diagnostic partners, home collection staff, payment processors, hosting providers, cloud storage providers, analytics providers, customer support tools, SMS, WhatsApp, email vendors, and other service providers.

Android App Permissions

The Android app may request permissions only where needed for app features. Location may support home collection features, notifications may support appointment and report updates, camera or file access may support prescription uploads, and storage access may support report downloads where your device allows it.

You can manage app permissions from Android device settings. Some features may not work properly if required permissions are disabled.

Cookies and Analytics

Our website and app may use cookies, pixels, analytics SDKs, server logs, and similar technologies to understand usage, diagnose technical issues, improve performance, remember preferences, measure campaigns, and protect against misuse.

Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. No internet, mobile, or storage system can be guaranteed as completely secure.

We retain information as long as needed to provide services, maintain medical and business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Children and Caregivers

Our services are intended for adults. A parent, guardian, or authorized caregiver may use our services on behalf of a minor or another patient. If you provide information for another person, you confirm that you are authorized to do so.

Your Choices

You may contact us to request access, correction, update, or deletion of your personal information, subject to identity verification, medical record obligations, legal requirements, and operational limits. Service-related communications may continue where necessary.

Third-Party Services

Our website or app may contain links to third-party websites, payment pages, maps, social media platforms, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date. Continued use of our services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Anubhav Life Care Diagnostic Polyclinic.